Shipping Information
At ANCO ATELIER, delivery is treated as the final step of the composition.
Each order is prepared, packaged, and dispatched with care and deliberation.
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Processing Time
Orders are processed within 1–2 business days (Monday to Friday, excluding public holidays).
Once your order has shipped, you will receive a confirmation email containing tracking details.
Orders placed during weekends or public holidays are processed on the next business day.
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Shipping Methods & Delivery Times
Romania (Domestic)
• Standard Shipping: 2–4 business days
• Express Shipping: 1–2 business days
• Complimentary shipping on orders
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European Union
• Standard Shipping: 5–10 business days
• Express Shipping: 3–5 business days
• Complimentary shipping on orders
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International (Outside the EU)
• International Standard: 10–20 business days · calculated at checkout
• International Express: 5–10 business days · calculated at checkout
Delivery timeframes are estimates and may vary depending on destination and customs procedures.
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Shipping Destinations
We currently ship to:
• All addresses within Romania
• European Union countries
• Selected international destinations
Please note that certain courier services are unable to deliver to P.O. boxes.
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Order Tracking
Once your order has shipped, a tracking number will be sent to you by email.
You may follow your shipment using the link provided in your confirmation message.
For assistance with tracking, please contact us at office@ancoatelier.com.
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Customs & Import Duties
• EU customers: No additional customs fees apply.
• Non-EU customers: Customs duties, taxes, or import fees may be applied by local authorities. These charges are not included in our prices and remain the responsibility of the recipient.
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Packaging
All fragrances are packaged with care to ensure safe transit.
• Protective materials are used to secure glass bottles
• Packaging is discreet, with no indication of contents on the exterior
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Delivery Issues
Lost or Missing Packages
If tracking indicates delivery but you have not received your package, please contact us within 48 hours.
We will work with the carrier to investigate the shipment.
Once delivery is confirmed, responsibility for the package transfers to the recipient.
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Damaged Packages
We recommend inspecting your parcel upon delivery.
If damage is visible, please document it with photographs and contact us immediately at office@ancoatelier.com.
We will arrange a replacement or refund where appropriate.
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Incorrect Address
Please ensure that your shipping details are accurate before completing your order.
Orders shipped to addresses provided incorrectly by the customer cannot be redirected once dispatched.
Address changes may be possible only if requested before shipment.
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Delivery Delays
While we aim for timely delivery, delays may occasionally occur due to:
• Customs processing for international shipments
• Weather conditions
• Carrier-related disruptions
• High-volume periods
Should significant delays arise, we will keep you informed.
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Contact
For shipping-related inquiries, please contact:
Email: office@ancoatelier.com
Phone: +40728.877.277
Business hours: 09:00 - 17:30
